Last Updated: July 14, 2025
This Privacy Policy describes how our website collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website (the “Site”) or engage with our services.
We are committed to protecting your privacy and handling your data with transparency and care. As specialists in custom WordPress and WooCommerce development, coupled with scalable, high-availability cloud hosting under total management, we understand the critical importance of data security and privacy.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Information You Provide Directly:
- Contact Information: When you inquire about our services, request a quote, or communicate with us, you may provide personal details such as your name, email address, phone number, company name, and any other information you choose to share in your messages.
- Service-Related Information: If you become a client, we collect information necessary to deliver our development and hosting services, which may include project details, website access credentials (securely managed), and business-specific data relevant to your WordPress or WooCommerce site.
- Information We Collect Automatically:
- Usage Data: When you visit our Site, we automatically collect certain information about your device and interaction with the Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. These are used to understand site usage, improve user experience, and for analytics purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
- Information Processed on Client Websites (as a Service Provider):As a managed WordPress and WooCommerce development and hosting provider, we may have access to data residing on your website, including your customers’ personal information (e.g., names, addresses, order history on an e-commerce store). Our access to and processing of such data is strictly limited to what is necessary to provide the agreed-upon services (e.g., maintenance, security monitoring, performance optimization, troubleshooting, development tasks). We act as a data processor for this information, operating under your instructions and ensuring robust security measures are in place.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Services: To deliver our WordPress/WooCommerce development, managed cloud hosting, custom plugin/theme development, API integration, and ongoing maintenance and support services.
- To Communicate with You: To respond to your inquiries, provide customer support, send service updates, technical alerts, security notifications, and administrative messages.
- For Marketing and Promotions: To send you newsletters, promotional materials, and other information about our services that may be of interest to you, where you have opted in to receive such communications. You can opt out at any time.
- To Improve Our Site and Services: To understand how our Site is used, analyze trends, and gather demographic information to enhance our offerings and user experience.
- For Security and Fraud Prevention: To protect our Site, services, and clients from unauthorized access, fraud, and other security threats.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- With Service Providers: We engage trusted third-party companies and individuals to facilitate our services, provide services on our behalf, perform Site-related services, or assist us in analyzing how our Site is used. This may include cloud infrastructure providers (e.g., Hetzner, DigitalOcean), payment processors, analytics providers, and communication platforms. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
The security of your data is paramount to us. We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes, but is not limited to, encryption, access controls, secure server environments, and regular security monitoring. Our commitment to “total system management” extends to safeguarding your data with the same diligence we apply to our clients’ critical digital assets.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our Site. Cookies are small data files stored on your device. They help us remember your preferences, analyze site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us:
- By email: [Your Email Address]
- By phone: [Your Phone Number]